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To make a refund or a cancellation (if possible), you will need to go to the tab "Sales" > "Orders" to visualize details about the orders.
- Choose an order among the list then click on “view” to visualize the details about the order.
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To find out if the order has been cancelled or fully refunded, go to "Axepta" > "Transaction" to see the list of transactions, as below :
The "Type" column will show if the transaction was paid, cancelled or refunded.
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