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Attention : Please note that the use of 3D Secure authentication protects the merchant against the reason for unpaid invoices "holder dispute". In the event of a request for exemption from authentication by the merchant, the latter loses this transfer of responsibility in the majority of cases (For more details: Liability shift and 3DS Matrix - Documentation Axepta BNP Paribas - Axepta). This is a request for exemption, this does not mean that it will be granted systematically by the issuer of the cardholder's card. Exemption requests only work with transactions paid in Euro.
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Known error: Since switching to 3DSV2, it is imperative to send the parameter "BillingAddress" to Axepta to make a payment. This parameter contains the following data: - City These fields are mandatory for the module to function properly and must be present in the payment form: |
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To make a refund or a cancellation (if possible), you will need to go to the tab "Sales" > "Orders" to visualize details about the orders.
- Choose an order among the list then click on “view” to visualize the details about the order.
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To find out if the order has been cancelled or fully refunded, go to "Axepta" > "Transaction" to see the list of transactions, as below :
The "Type" column will show if the transaction was paid, cancelled or refunded.
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