Customer Service
If you have any questions, we are always available!
Contact us by phone at 02/828.06.06 or by email at support@axepta.be.
Please indicate your merchant identifier (MID) and, if necessary, the additional elements indicated below.
Opening hours:
Monday - Friday: 8:00 AM - 10:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 4:00 PM
If your question is about the Merchant Portal:
- User name
- Functionality used
If your question is about a transaction or transactions:
- Information to identify your transaction
MID (Having made the transaction) | TransID | PayId | RefNr | Date/Time of the transaction | Amount |
|---|---|---|---|---|---|
AXPB_name of the merchant | TID-20480457802137656 | dda7fd92e1f54ac388ded9f55eaftr78 | dxmnq0ljk0uu | ** | ** |
- The error message
- A screenshot (optional)
If your integration is under CMS:
- The CMS and the version used as well as the version of the Axepta plugin
- A screenshot (optional)