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Our support service is available by email and phone from 8am to 10pm, Monday to Friday. You can contact them at Assistance Axepta BNP Paribas by indicating your merchant identifier (MID) and, if necessary, the additional elements indicated below. |
If your question is about the Back-Office :
- User name
- Functionality used
If your question is about a transaction or transactions:
- Information to identify your transactionstransaction
MID (Having made the transaction) | TransID | PayId | RefNr | Date/Time of the transaction | Amount |
|---|---|---|---|---|---|
BNP_DEMO_AXEPTA | TID-20480457802137656 | dda7fd92e1f54ac388ded9f55eaftr78 | dxmnq0ljk0uu | ** | ** |
- The error message obtained
- A screenshot (optional)
If your integration is under CMS :
- The CMS and the version used as well as the version of the Axepta pluginIf possible a screenshot to illustrate the error encountered (if necessary)
- A screenshot (optional)
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Please check our dedicated section How to find the PayId of a transaction ? |