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Our support service is available by email and phone from 8:30am to 6pm, Monday to Friday. You can contact them at bnpparibas@computop.com or +33 825 07 27 47 by (Service 0,15€ / min. + call price)by indicating your merchant identifier (MID) and, if necessary, the additional elements indicated below. |
If your question is about the Back-Office :
- User name
- Functionality used
If your question is about a transaction or transactions:
- Information to identify your transaction
MID (Having made the transaction) | TransID | PayId | RefNr | Date/Time of the transaction | Amount |
|---|---|---|---|---|---|
BNP_DEMO_AXEPTA | TID-20480457802137656 | dda7fd92e1f54ac388ded9f55eaftr78 | dxmnq0ljk0uu | ** | ** |
- The error message
- A screenshot (optional)
If your integration is under CMS :
- The CMS and the version used as well as the version of the Axepta plugin
- A screenshot (optional)
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Please check our dedicated section How to find the PayId of a transaction ? |