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For safety measures, Visa and MasterCard ask to track the activity of each user who accesses sensitive data. The archived information concerns all the details of each user’s activity in the Back Office.
Contact the technical Support
If you encounter an issue using the AXEPTA backoffice, you can contact Technical Support either directly by email (bnpparibas@computop.com) or by clicking on the "Contact" button at the top right of the page.
A contact form will appear and you can describe the issue. Do not forget to mention your “MID”.
If you have a problem related to a specific transaction (transaction failed for some reason.), You can click on the contact icon in the popup of a transaction detail, at the bottom right, then you will be redirected directly to your email tool by including the transaction number in the subject line. The transaction number is an essential data for the Technical Support to perform an analysis on the failure of a transaction.
