| Info | |||
|---|---|---|---|
| |||
If you have any questions, we are always available! Contact us by phone at 02/828.06.06 or by email at support@axepta.be.
Our support service is available by email and phone from 8:30am to 6pm, Monday to Friday. You can contact them at bnpparibas@computop.com or +33 825 07 27 47 (Service 0,15€ / min. + call price)by indicating your merchant identifier (MID) and, if necessary, the additional elements indicated below. Opening hours: Monday - Friday: 8:00 AM - 10:00 PM Saturday: 9:00 AM - 6:00 PM Sunday: 10:00 AM - 4:00 PM
|
If your question is about the Back-OfficeMerchant Portal:
- User name
- Functionality used
If your question is about a transaction or transactions:
- Information to identify your transaction
MID (Having made the transaction) | TransID | PayId | RefNr | Date/Time of the transaction | Amount |
|---|---|---|---|---|---|
BNP_DEMO_AXEPTAAXPB_name of the merchant | TID-20480457802137656 | dda7fd92e1f54ac388ded9f55eaftr78 | dxmnq0ljk0uu | ** | ** |
- The error message
- A screenshot (optional)
If your integration is under CMS:
- The CMS and the version used as well as the version of the Axepta plugin
- A screenshot (optional)
| title | Where is my payID ? |
|---|