Merchant Portal Connection

  • Click on the URL that allows you to access the web application: Merchant Portal

  • Enter your login credentials:


  • Enter your verification code (OTP) received by email


MFA Improvements:

  • Only administrators with the "User Management" right can perform resets for other users

  • Administrators will have the ability to select the preferred authentication method for each user

  • Disabling multi-factor authentication will not be allowed under any circumstances

    • Special cases must be clarified with the company first

  • These updates will apply to both Analytics and the Merchant Portal

  • Once a reset is requested, the user will receive a confirmation email

  • This email will include a notice informing them to contact their administrator or support if they did not request the reset

Password reset

In case you forgot your password you can click on the links "Forgot your password?".

By doing so a new form will be shown:

Enter your MerchantId and Username

Here you will have to enter your MerchantId and your Username - both are mandatory.

Email has been sent

If your combination of MerchantId and Username have been found an email will receive an email for confirmation:

Email with link to reset password

Set new password

After clicking on the link to "reset password" a new form will be displayed.


Please enter the new password twice - to ensure you have no typo in any password. 

Then click on "Save" and your new password is active. 




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