Info

Axepta BNP Paribs Merchant Portal is the new merchant backoffice which allows you to view all your payment processes (operations) with the associated payment transactions (individual process steps of a process, e.g. (pre-) authorization, capture, refund, etc.). You can also create new payment operations and add payment transactions to existing payments.

The application carries out a dynamic analysis directly on your transaction database so that you can always see the latest processing status. You can also set measures for fraud prevention and carry out manual postings or credit memos. The optional dashboard of the application offers you the possibility of clearly displaying all processes with the associated payment transactions in the form of tables and diagrams.

Payment Card Industry Data Security Standards

The application was developed according to the latest security concepts. All transmissions are exclusively encrypted in accordance with the current Payment Card Industry Data Security Standards (PCI DSS).

Due to PCI DSS regulation:

  • you will be automatically logged out after 15 minutes inactivity
  • you will have to renew your password regularly after login – we will automatically ask you to update
  • last 4 password must not be reused (i.e. password-history)
  • credit card numers are always masked (e.g. 411111xxxxxx1111) – the PcNr of Axepta BNP Paribas is a substitute for a credit card number and can be used by you

We recommend using the latest version of Microsoft Edge, Mozilla Firefox or Google Chrome as a browser for Axepta BNP Paribas Merchant Portal.


Login credentials are the same as you already have received for teh old back office.

(info) For login always Merchant, Username and Password are required.

(info) Merchant Portal requires specific Paygate role to access Merchant Portal. This role can be assigned by Axepta Support.

Merchant Portal Connection

  • Click on the URL that allows you to access the web application: Merchant Portal

  • Enter your login credentials:

  • Enter your verification code (OTP) received by email


MFA Improvements:

  • Only administrators with the "User Management" right can perform resets for other users

  • Administrators will have the ability to select the preferred authentication method for each user

  • Disabling multi-factor authentication will not be allowed under any circumstances

    • Special cases must be clarified with the company first

  • These updates will apply to both Analytics and the Merchant Portal

  • Once a reset is requested, the user will receive a confirmation email

  • This email will include a notice informing them to contact their administrator or support if they did not request the reset

Password reset

In case you forgot your password you can click on the links "Forgot your password?".

By doing so a new form will be shown:

Enter your MerchantId and Username

Here you will have to enter your MerchantId and your Username - both are mandatory.

Email has been sent

If your combination of MerchantId and Username have been found an email will receive an email for confirmation:

Email with link to reset password

Set new password

After clicking on the link to "reset password" a new form will be displayed.


Please enter the new password twice - to ensure you have no typo in any password. 

Then click on "Save" and your new password is active. 



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