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A list of paid orders using the different payment methods is available in the section : “Orders" > "AXEPTA list of transactions”. You will find the list of all orders with the following informations : 

• ID

● Order's reference

● Trigramme

● Pay ID

● Response code

● Amount

● Brand

● Payment type

● Transaction's date

● Transaction's type (payment, cancellation, refund, recurring for subscription)

● Status (success, failure, authorization..)

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When you select an order,  you get more information about the payment :

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Details also appear afterwards :

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Refund / cancellation

To make a refund or a cancellation (if possible), you need, first, to select on which shop the order was made.

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Then, choose the order you would like to refund in the details of the transaction, type an amount (if total refund, you should type the complete amount, if  it's a partial amount type the exact amount you would like to refund) and click on “Partial refund” to create a "voucher".

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Once the amount saved, and still in the details of an order, you will be able to :

- Select the transaction you would like to refund

- Select the voucher

- Click on "refund".

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The product appears in the details of the order as "refunded"

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When an order is fully refunded, you can update the status of this order by clicking on "refunded" > "update status" on the top of screen.

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Description of payment methods