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- When making a payment a Salesforce Commerce Cloud Order object changes its status as follows :
- CREATED - the iFrame page has been shown – the Basket has been cleared – the order may stay/hang in this status if the process did not complete properly (bug) or the user abandons the Iframe or Hosted page and does not complete the payment
- NEW – the Iframe has been closed with an accept – the Order changed it’s status
- OPEN – the Order has been viewed in DW Business Manager after it was in status NEW
- FAILED – all cases of cancel and decline
UC – 1
UC – 2
UC – 3
UC – 4
Limitations, Constraints
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